Large companies rely on software applications to provide all of their critical business services. Everything from business intelligence to customer relationships to supply chains is managed with the help of complex and dedicated software. Enterprise applications is a technology that consists of systems which span the functional areas, focus on the execution of business processes including all levels of management. Enterprise applications are of great help as they make businesses more flexible and productive by coordinating all their business processes more closely.
Enterprise resource planning or ERP systems automate and model many business processes, right from filling in an order to scheduling a shipment. Its primary goal is to integrate information across the entire breadth of company and eliminate complex and expensive links between the computer systems in various areas of the business. Information which was previously fragmented in older systems can now seamlessly flow throughout the entire organization to enable sharing via business processes for manufacturing, human resources, accounting, and other areas of the business. Disparate business processes ranging from production, sales, finance, and logistics can now be integrated into business processes that span through the entire company causing it to flow across various the various organizational levels and functions of the business. The enterprise system works by collecting the data from several key business processes and storing it in a comprehensive data repository in which the data can be retrieved and used when needed for coordinating the day to day operations of the business.
Supply chain management
Supply chain management or SCM is a system which helps businesses manage their relationships with their suppliers. It works by providing the necessary information to help suppliers, distributors, purchasing firms, and logistics companies share all the information about their orders, production, inventory levels, or delivery of products/services in order to ensure that all the source, produce, and deliver goods or services are managed efficiently. SCM systems can help increase firm profitability immensely, by lowering the costs involved in moving and making products. It aids managers to make better decisions regarding organization, schedule sourcing, production, and distribution. Since this system automates the flow of information across the boundaries of the organization, it can be safely concluded that supply chain management systems are a type of interorganizational system.
Customer relationship management
Customer relationship management or CRM systems lay the emphasis on coordinating all the business processes around the firm’s interactions with their customers when it comes to sales, service, and marketing in order to optimize customer satisfaction, to ensure higher customer retention and revenue. These collect important customer data from several sources and communication channels. It helps in identification of recurring and profitable customers, acquiring new customers, improving service and support, as well as in targeting products or services to cater to specific customer preferences.
Knowledge management system
A knowledge management system or KMS comprises of a range of practices which are used in an organization to identify, represent, create, distribute, and enable the adoption to insight and experience. These insights and experiences consist of knowledge, which is either embodied in individual or the organizational processes and practices. KMS supports processes for discovering, sharing, codifying and distributing knowledge, and processes which are used for creating knowledge and integrating all the external sources of knowledge. It helps businesses to stay on top of their processes.
To optimise the functioning of your business processes you need to acquire business integration software which offer web-based, graphical, easy-to-use solution that allows customers to integrate disparate information sources, databases, and software applications, both within an enterprise and between customers, vendors, and business partners.